Request
a Repair
At Prosperity Vita, we are committed to maintaining safe, secure, and well-maintained homes for our residents. Our Repairs and Maintenance Policy sets out how we deliver responsive and cyclical maintenance services, ensuring all repair requests are handled efficiently and in line with regulatory standards.
Key Commitments:
- 24/7 reporting channels for all repair types.
- Emergency repairs attended within 24 hours; routine repairs within 28 days.
- Prioritising “right first time” repairs and customer convenience.
- Ongoing monitoring and performance reporting against key targets.
- Clear responsibilities for customers and the landlord, including communal areas.
- Structured support during defects liability periods and for authorised home improvements.
- Fair approach to rechargeable repairs and compensation where applicable.
We regularly review performance and engage with residents to continuously improve the service.